Privacy policy

1. Introduction

ZIVDA respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit www.zivda.com, contact us, submit an enquiry or otherwise interact with us.

This policy applies to ZIVDA’s operations in Nigeria and the United Kingdom, subject to the data-protection laws applicable to the relevant entity and activity.

2. Who we are

ZIVDA operates through registered entities in Nigeria and the United Kingdom.

Nigeria entity

Registered legal name: ZIVDA Limited

Registered address: 10 Omagwa International Airport Road, Igwuruta, Rivers State, Nigeria.

United Kingdom entity

Registered legal name: ZIVDA Limited

For privacy enquiries, contact contact@zivda.com. The entity responsible for processing your information will depend on the relevant interaction or business relationship.

3. Information we collect

Depending on how you interact with ZIVDA, we may collect:

• Contact information: name, email address, telephone number, organisation and job title.
• Enquiry and business information: messages, project requirements, correspondence, quotations and information you provide when discussing our products or services.
• Recruitment information: CVs, qualifications, employment history and other details submitted when applying for a role.
• Technical information: IP address, browser and device information, website activity, access logs and similar diagnostic data, where collected by the website or its services.
• Transaction information: details required to administer a commercial relationship, such as orders, invoices and payment records, where applicable.

Please do not submit sensitive personal information through general enquiry channels unless it is necessary and an appropriate method of collection has been agreed.

4. How we collect information

We test, verify and refine the solution before implementation, ensuring it meets the agreed requirements and performs as intended.

We may also receive relevant information from your organisation, authorised representatives, service providers, publicly available sources or other third parties where lawful and appropriate.

Technical information may be collected automatically when you visit the website, depending on the website’s configuration and the technologies in use.

5. How we use information

We use personal information where necessary to:

• Respond to enquiries and communicate with you.
• Assess project requirements and provide quotations or proposals.
• Deliver and administer agreed products and services.
• Manage recruitment and business relationships.
• Manage recruitment and business relationships.
• Prevent fraud, investigate security incidents and protect our legal rights.
• Meet applicable legal, regulatory, accounting and record-keeping obligations.
• Send marketing communications where permitted by law and, where required, with your consent.

We will use personal information for specified, legitimate purposes and will not use it for an incompatible purpose without an appropriate lawful basis.

6. Legal basis for processing

Where required by applicable law, we process personal information on one or more of the following bases:

• Contract: where processing is necessary to enter into or perform a contract with you.
• Legitimate interests: where processing is necessary for legitimate business purposes and those interests are not overridden by your rights.
• Legal obligation: where processing is necessary to comply with applicable law.
• Consent: where you have given valid consent for a specific purpose.

The applicable legal basis depends on the information and the purpose for which it is used. Where processing relies on consent, you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

7. How we share information

We may disclose personal information, where necessary and lawful, to:

• Service providers supporting our website, hosting, communications, IT systems, security or business operations.
• Professional advisers, auditors, insurers and financial service providers.
• Relevant ZIVDA entities where required for legitimate business operations.
• Regulators, public authorities, courts or law-enforcement bodies where legally required or authorised.
• A prospective or actual buyer, investor or successor in connection with a business transaction, subject to applicable safeguards.

We do not authorise service providers acting on our behalf to use personal information beyond the purposes and instructions applicable to their services, subject to their legal obligations.

ZIVDA must confirm its actual providers and practices before publication. This policy does not imply that any particular sharing arrangement is currently in place.

8. International transfers

Because ZIVDA operates in Nigeria and the United Kingdom, personal information may need to be accessed or processed across borders, depending on the relevant business activity and service providers.

Where personal information is transferred internationally, we will comply with applicable data-protection requirements and implement any required safeguards.

Details of relevant transfer arrangements and safeguards can be requested using the contact details in this policy.

9. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual obligations, resolving disputes, maintaining business records and meeting legal requirements.

Retention periods depend on the type of information, the nature of the relationship and applicable legal obligations. When information is no longer required, it will be securely deleted, anonymised or otherwise handled in accordance with applicable law.

10. Data security

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we will handle personal information in accordance with applicable legal obligations.

11. Cookies and similar technologies

The website may use cookies or similar technologies to support essential functionality, remember preferences, analyse website usage or provide other features, depending on the technologies deployed.

Where required, we will seek consent before using non-essential cookies or similar technologies. You may also be able to manage cookies through your browser settings or the website’s cookie controls.

Please refer to our Cookie Policy for further information.

12. Your privacy rights

Subject to applicable law and any relevant conditions or exemptions, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of certain processing.
• Object to processing in applicable circumstances, including direct marketing.
• Request a portable copy of information where the right applies.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the relevant data-protection authority.

To exercise a right, contact contact@zivda.com. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.

13. Third-party websites

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. ZIVDA is not responsible for how external websites collect or use personal information.

Please review the relevant third-party privacy policy before submitting information to those services.

14. Children’s privacy

ZIVDA’s website is intended for general business and professional use and is not specifically directed at children. We do not knowingly collect children’s personal information through the website unless there is a lawful and appropriate reason to do so.

If you believe a child has provided personal information inappropriately, contact us so that we can assess the matter and take appropriate action.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our operations, website technologies or legal requirements. The latest version will be published on this page with its updated date.

Where required by law, we will provide additional notice of material changes.

16. Contact and complaints

For questions, requests or complaints about how ZIVDA handles personal information, contact:

Email: contact@zivda.com

Website: www.zivda.com

Please specify whether your enquiry relates to Nigeria or the United Kingdom so that it can be directed appropriately.

You may also complain to the relevant data-protection supervisory authority, including the Nigeria Data Protection Commission (NDPC) or the UK Information Commissioner’s Office (ICO), as applicable.

Last updated: 05 January 2026